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Academic Affairs & Student Success » About the Office » Complaint Resolution Process

Procedure for Handling Complaints

The complaint process will be most effective when individuals work through the respective campus channels prior to contacting the University of Tennessee System. Complaints regarding any University of Tennessee institution not resolved at the campus level may be directed to the Vice President for Academic Affairs and Student Success at:

The University of Tennessee
Office of the Vice President for Academic Affairs and Student Success
821 Andy Holt Tower
Knoxville, TN 37996
utvpacademicaffairs@tennessee.edu

Complaints regarding distance education offered by any University of Tennessee institution to students in other states may also be reported to the UT Vice President for Academic Affairs and Student Success identified above. Alternatively, complaints regarding distance education programs offered to students in other states may be reported through the applicable state's process, if a separate complaint process is listed at the following link: http://wcet.wiche.edu/advance/state-approval-complaint.

Complaints may also be reported to any accrediting agency which offers accreditation to the University, including:

Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404)-679-4500

Tennessee Higher Education Commission
404 James Robertson Parkway Suite 1900
Nashville, TN 37243
(615) 741-3605